White Papers


Security and the Mitel Teleworker Solution

The Mitel® Teleworker Solution enables remote workers to connect securely and conveniently to the corporate voice and data network. This document provides an overview of the solution architecture and describes the protocols used to ensure the confidentiality of voice and data communications.

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A Pragmatic Vision of Unified Communications

Unified Communications (UC) refers to the continuing evolution of communications and its related technology. It is a direct result of the convergence of communications networks, communications and business applications, and devices. It combines multiple capabilities (voice communications, messaging, mobility, conferencing and collaboration applications) enabling new approaches to communications and is changing how individuals, groups and organizations communicate. For forward-looking IT professionals UC is an ongoing communications objective rather than a particular product, application, or solution.

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Geographically Distributed IP Phone Systems

Consider a business with multiple regions and multiple offices. Having a single call control will ease physical management of the units, but is also susceptible to outages that might disrupt the entire centre. These are usually outages that are unforeseen, but do happen on a regular basis, although hopefully, not often, e.g. floods, earthquake, terrorism, etc.

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Network Design for Availability

To provide users with availability under normal operating conditions the network must be designed so that response times meet the user’s expectations. The issues that the network designer must address to meet these requirements are well understood and documented elsewhere.

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Business Process Improvement

Transforming your business with IP communications

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Delivering Value to Small Business

Increasing Sales and Retaining Customers

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C-Level Wake Up Call

Extending the Customer-Focused Contact Center

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Mitel 3300 IP Communications Platform (ICP)

Secure Voice Communications

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